Privacy Policy

Family Farm Meat Market Pty Ltd (ABN 42 679 461 208) is dedicated to safeguarding your privacy. This policy outlines how we collect, use and protect your personal data. Please read it carefully to understand our practices regarding your personal information and how we treat it.

1. Collection of Information

1.1 To provide an enhanced experience, we may gather and process the following information:

(a) Information you provide by filling out forms on our website, www.familyfarmmeatmarket.com.au ("our site"). This includes details submitted when registering for our site, subscribing to services, posting content or requesting further information. We may also ask for data in relation to promotions or if you report an issue with our site;

(b) If you contact us, we may retain a record of your correspondence;

(c) We may request that you complete surveys for research purposes, though participation is optional;

(d) Information related to transactions you make on our site, including order details and fulfillment;

(e) Information regarding your visits to our site, including the pages you view and resources you access.

1.2 We only retain personal data for as long as necessary. Once the purpose for which the data was collected no longer applies, it may be archived.

2. Use of Information

2.1 The information we collect may be used for the following purposes:

(a) To ensure that content from our site is presented in the most effective way for you and your device;

(b) To provide you with updates, newsletters, educational content or other information that you requested or opted into;

(c) To fulfill our contractual obligations with you;

(d) To allow you to engage with interactive features of our services if you choose to do so;

(e) To conduct surveys and research for client profiling, statistical analysis and to improve our products and services;

(f) To comply with applicable laws and regulations in Australia or other regions;

(g) For legal matters, including pursuing overdue payments or seeking professional legal advice;

(h) To research, design and launch new products, services or events;

(i) To process and fulfill orders for delivery; or

(j) For any other purposes directly related to the above

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2.2 We may also use your information for direct marketing purposes with your consent (or lack of objection). By using our site, unless you inform us otherwise, you consent to:

(a) The use of your personal details (such as name, contact information, transaction history and demographic data) for marketing purposes;

(b) Marketing of services and products related to our site and affiliates, such as:

(i) Products and services from our site or associated programs;

(ii) Rewards, loyalty or promotional programs;

(iii) Invitations to events, such as seminars, webinars, conferences or other live events.

(c) We may send marketing communications via email, phone, direct mail or other means. You can opt out at any time and we will cease to send you such materials at no cost.

3. Sharing Your Information

We keep your personal data confidential, but we may share it with:

(a) Our employees, agents, advisers, contractors, financial institutions and service providers who are involved in our operations or services;

(b) Our affiliates, business partners and relevant parties;

(c) Parties who are legally bound to maintain confidentiality;

(d) Parties to whom we must disclose information due to legal obligations, either within or outside of Australia;

(e) Potential transferees or participants in our services, both within and outside Australia.

4. Cookies

4.1 Our website uses cookies to distinguish you from other users. This helps us provide a better experience and allows us to improve our site. By continuing to use the site, you consent to the use of cookies.

4.2 A cookie is a small file placed on your browser or computer's hard drive. These files contain data that is transferred to your computer.

4.3 We use different types of cookies:

(a) Essential cookies: Necessary for the operation of the website, such as enabling logins or the use of shopping carts;

(b) Analytical/performance cookies: Help us analyse site traffic and user behavior to enhance the user experience;

(c) Targeting cookies: Track your visits and interactions with our site to deliver more relevant advertisements. We may share this information with third parties for advertising purposes.

4.4 Third-party services (such as advertising networks or analytics providers) may also use cookies, over which we have no control.

4.5 We use third-party analytics services, such as Google Analytics, to track how visitors interact with our site. These services may use cookies and web beacons to collect information, including your IP address, to assess site usage. This information may be used to personalize advertising.

Google Analytics: To learn more about how Google collects and shares data, please review their Privacy Policy.

You can prevent Google's data collection by using the Google Opt-Out.

4.6 You can block cookies through your browser settings. However, blocking all cookies may prevent certain features of the site from functioning properly.

5. Data Security

5.1 We store your data securely on our servers. All payment transactions are encrypted using SSL technology. If we provide you with a password for accessing specific parts of our site, you are responsible for keeping it confidential.

5.2 While we implement security measures, please note that no method of internet transmission is entirely secure. We do our best to protect your data, but cannot guarantee its security. Any transmission of data is at your own risk.

6. Privacy Policy Update

We may update this privacy policy from time to time. Any changes will be posted on this page.

7. Data Transfers

We may store your data on servers in Australia or other locations. Additionally, we may transfer your data to overseas offices or third parties listed in Clause 3, including those outside of Australia.

8. Your rights and consent

8.1 By using our services or website, you consent to the collection and use of your information as described in this policy.

8.2 Under the Privacy Act (the "Act"), you have the right to:

(a) Request access to personal data we hold about you;

(b) Request corrections to any inaccurate data;

(c) Inquire about our policies, practices and types of data we hold;

(d) Withdraw your consent for the use of your data for marketing purposes and we will cease using your information for such purposes.

8.3 To withdraw consent for direct marketing or to request access to, correction of or more information about your data, please contact us at:

Name: Bradley Seagrott

Address: 4 Page Ct, Nerang QLD 4211

Email: accounts@familyfarmmearmarket

8.4 Under the Act, we may charge a reasonable fee for processing data access requests.

Last updated: 15 November 2024